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Your Warranty & Returns Policy

Eskimo Design / Your Warranty & Returns Policy

Eskimo Designs warranty and returns policy are as follows:


Your eskimo radiator or towel warmer has a 5 year warranty, from date of delivery. If you have purchased a service due to customer damage such as a corrosive system, a 1 year warranty is applied post service. Don’t worry about paperwork, we will have records of your order and any Returned Units or Service history on our system.


All Goods, whether damaged or otherwise, will only be collected by the Seller from the Buyer’s address notwithstanding that delivery may have been effected at another address.
Goods will only be accepted back in their original packaging and if such packaging and Goods are undamaged.
Goods will only be accepted back in their originally manufactured condition. The Seller accepts no liability for any additional parts returned.
The Seller may, at its discretion, issue a credit note for Goods which it will accept as return but it reserves the right to re-invoice the Buyer in the event that the Goods or packaging are found to be damaged.
No Goods will be accepted for return unless first agreed in writing by the Seller.
The Buyer will be liable to pay the price in accordance with the Conditions notwithstanding the return of any Goods unless and until the Seller has agreed to accept such returns and has issued a credit note.


Your first port of call with an RU is to contact you original retailer. They will likely refer you to eskimo if it is an issue such as a leak. In this case you may contact us on +44 (0)207 117 0110 or hello@eskimodesign.co.uk

Our team will then complete a CNS (Concern Notification Sheet). We will then advise on the procedure best suited to your case.


Often an independent Fernox water kit is sent out to your address. Simply following the simple instructions and mail off in the pre paid postage package. If your radiator is still within warranty, we will send this kit to you free of charge.

If your radiator is out of warranty, we will charge for the Fernox kit. And advise a paid service.

The Fernox kit report is emailed to our Quality Manager who will then email you, the customer, and the eskimo team member that is looking after you.

Your results, and the eskimo Quality Manager, will advise on what then needs to be addressed.

We will then arrange collection of your radiator. You will need to ensure that you remove your radiator from the wall before collection is made.

If your radiator is still under warranty, we will collect, get it on test in our test laboratory at our factory, repair, quality test, pack and return to you all FOC.

If your radiator is not under warranty, this includes out of warranty due to a corrosive system, then a service charge will be applied in order to collect, test, repair, quality test, pack and return to you.


Please see below.


Subject to the conditions set out below the Seller warrants that the Goods will correspond with their specification at the time of delivery and will be free from defects in detail and workmanship either at the time of delivery or from the date of their initial use whichever shall be the later.

The above warranty is given by the Seller subject to the following conditions:-

No liability will be accepted for minor variations between the colour chart, gloss level and/or colour samples and the actual colour / gloss level of the Goods.

The Seller shall be under no liability in respect of any defect in the Goods arising from any drawing design or specification supplied by the Buyer.

The Seller shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working condition, failure to follow the Seller’s installation instructions (whether oral or in writing), misuse or alteration or repair of the Goods without the Seller’s approval.

The Seller shall be under no liability in respect of any defect arising from non-compliance with the relevant and current British Standard Regulations.

The Seller shall be under no liability in respect of any defect arising from the central heating system design not complying with the operating conditions required by the Goods.

The Seller shall be under no liability under the above warranty (or any other warranty, condition or guarantee) if the total price for the Goods has not been paid by the due date for payment.

Where any valid claim in respect of any of the Goods which is based on any defect in the quality or condition of the Goods or their failure to meet specification is notified to the Seller in accordance with these Conditions, the Seller shall be entitled to replace the Goods (or the part in question) free of charge or, at the Seller’s sole discretion, refund to the Buyer the price of the Goods (or a proportionate part of the price) but the Seller shall have no further liability to the Buyer. Any collection of the defective Goods or replacement thereof shall only take place at the Buyer’s address.

The Buyer will forfeit his right to make any claim under the terms of this clause or the Conditions upon the Goods being dismantled or modified by the Buyer or any third party.

The Seller’s Heat Calculation guide is intended as a guide only and it is incumbent upon the Buyer to ensure the heat output of Goods meet its own requirements.

Subject as expressly provided in these Conditions and, except where the Goods are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

Where the Goods are sold under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976) the statutory rights of the Buyer are not affected by these Conditions.

Except in respect of death or serious personal injury caused by the Seller’s negligence, the Seller shall not be liable to the Buyer by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law or under the express terms of the Contract, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of the Seller, its employees or agents or otherwise) which arise out of or in connection with the supply of the Goods or their use or resale by the Buyer, and the entire liability of the Seller under or in connection with the Contract shall not exceed the price of the Goods, except as expressly provided in these Conditions.

The Seller shall not be liable to the Buyer or be deemed to be in breach of the Contract by reason of any delay in performing or any failure to perform, any of the Seller’s obligations in relation to the Goods, if the delay or failure was due to any cause beyond the Seller’s reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond the Seller’s reasonable control.

An act of God. explosion, flood, tempest, fire or accident.

War or threat or war, sabotage, insurrection, civil disturbance or requisition.

Acts, restrictions, regulations, by-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority.

Import or export regulations or embargoes.

Strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of the Seller or of a third party).

Difficulties in obtaining raw materials, labour, fuel, parts or machinery.

Power failure or breakdown in machinery.