Time, integrity, trust and reliability. A courier service can be like waiting for a flaky friend to maybe, just maybe, turn up on time and remember to bring the tickets for a final performance that won't be around again for another 6 months. Anxiety, frustration and disappointment ensue and these emotions are sadly almost always expected from a delivery. Along with additional time delays such as potential damage, if they even turn up at all when you've waited in all...
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