When you buy the World’s best radiators and towel warmers, you deserve to receive the World’s best customer experience and reviews.
That’s why you will always speak with an actual human at Eskimo and we strongly believe that listening, courteous treatment and attention to detail is paramount. But most of all, we want you to feel good when you buy an Eskimo product. You are, after all, our walking advertisements, which we never take for granted.
`` Good morning, I just wanted to say thank you as we took delivery this morning of the electric radiator with which we are thrilled. Whilst we now await the electrician to install it, ascetically it is perfect. A mention should go to Pete, the delivery driver, who telephoned to arrange a mutually agreeable delivery time and kept to it, thank you.``
`` The radiators are on the walls. Honestly we ordered them blind without ever seeing them. I have to tell you that they are even nicer then we expected. You can be proud of your design and quality. Thank you.``
`` just wanted to say what a fantastic job your delivery driver did in helping me get it into my flat and check it was all ok. Very professional but also friendly and helpful. I really appreciate it and I thought you should know as the service he provided was truly excellent.``
“… Just wanted to drop you an email to say a MASSIVE thanks for helping to sort the radiators at such short notice. They looked amazing and the client was very impressed. I made sure to name drop you guys whenever they got mentioned. Already looking to next year so hoping to give you more notice this time...”
“… I think your company service is excellent not only the quick turnaround in producing and delivering but also your delivery driver who struggled against the odds and the weather still arriving with a smile simply saying that he didn’t want to let us down.”
“We received the radiators yesterday – they look great! The plumber is set to install today. I appreciate your support in ordering the radiators along w/ providing the builder w/ last minute technical advice. Your customer service is top notch.”
``Our new radiator is not only beautiful but really puts out loads of heat. So, we’re both happy. Thanks again and we will be back soon!”
``Thank you for your prompt response and correction of the radiators . I am astounded at the rapid turnaround and the exemplary customer care on offer. The driver was so polite and obliging (even apologetic for the inconvenience caused it caused). I have been in my profession a very long time and never come across such great quality of service . You are all a credit to your profession and thank you so much. Oh.....and we love the radiators!``
Even if we ever get it wrong, we are always approachable, we listen and we will solve the issue for you as a matter of priority.
We always want to hear from our customers, so please do email us at hello@eskimodesign.co.uk
